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sprint - sprint termination fees
i made the huge mistake of signing a contract for my then seventeen year old son to get a sprint cell phone, with the agreement that he would pay the bill. this worked for a short time and then he stopped paying. when i called to have the phone cut off, sprint sent a pin number to the phone (which naturally was in his possession). i had the phone reactivated when he paid off the bill. a short time later, i received a bill from sprint with an addition phone number on it. he had added his cousin to his 'plan' and informed me after the fact. they were supposed to put this 'plan' in my son's name after he turned 18, but some how we never had the time to get together and travel the 70 miles from my house to the closest store where i could sign over this 'plan'. after a month of this i finally called sprint and told them to cut off the phone permanently. i had talked to several customer service reps and explained the situation to them and never got any real help. i was still stuck with a phone bill. sprint then turned me over to their internal bill collectors. the one that i talked to told me that if i just paid the charges on the phone bill (almost 200.00), sprint would not charge me for early termination. so i did. a few weeks later, i get a bill from sprint for an extra 400.00 for early termination for two phone lines. i was paying 100.00 a month to the internal collections and then they turn me over to an outside collection agency (i talked to one rep and was treated with the utmost disrespect and discourtesy and responded in kind). today, the bill is paid because my husband kicked in the last two hundred dollars (out of his disability check) i owed to get it over with because he was tired of dealing with the phone calls. what i would like to know is:
1. why can this corporation get away with charging these outrageous fees? is it legal? if it is, why is it legal?
2. how can sprint add another person to a plan without me signing another contract but to turn over the contract i have to be there in person? if all it takes is a pin number to add a person, why couldn't i turn over the contract with a pin number?
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