Enterprise Car Leasing Complaint
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Enterprise Car Leasing - Enterprise changes rate without authorization before debit card billing
On May 1, 2008, we signed a contract to lease a car from Enterprise Car Rental, 6515 E Northwest Highway,Dallas TX. 75231.
The contract was for a period of 10 days with a 14.55 per day car rental, and 15.99 per day for basic insurance protection. Farmers Insurance Group was to pay 25 per day on this transaction, a total of 250.
We signed the contract, as did the Enterprise branch manager, Adam A. Scott.
We paid Enterprise a 50 deposit by debit card and again on May 6 paid them another 75.
When we turned the car in I estimated we would get a refund of just under 9.
Instead, on May 14 Enterprise debited or account for an additional 57.96.
I protested to Bank of America and Enterprise sent them a summary of the billing which showed we rented the car a total of 10 days at a rate of 20.55 per day --6.00 per day MORE than we had agreed in writing to.
By this time Enterprise had fired Mr.Scott as manager at that location and put Merhawi T. Gherezg in charge.
All he could say was the billing was correct and would not even address the issue that our signed contract called for a rental fee of 14.55 per day.
I talked with an Enterprise agent in the district office who promised me he would get to the bottom of the double rate. He has never returned my calls.
Bank of America -- after seeing the signed contract showing one rate and a billing summary showing a higher rate -- and despite the fact Enterprise has not been able to produce an signed or initialized authorization for a higher rate -- upheld Enterprise's claim to the extra money.
'Enterprise assures us the billing was accurate' a bank official said.
If you're also a victim of this company, then submit your own Enterprise Car Leasing complaint letter
