Direct TV Complaint
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Direct TV - Rip Off''s
WE suspended our service because I was in the 3 different hospitals and did not know if I was going to make it home or when I would make it home. My wife was staying down at the hospitals and with friends away from home so sense having a cable bill if not there to enjoy it.
Then when I was released we decided not to start it up till we moved. After getting home and restarted our Internet service I had a Email bill from Direct TV For service After 6 months of suspension. When I called and asked them why I had a bill and why they say I had service they claimed they no longer went past 6 months of suspension!?
They never told me about it nor did they send me a letter or a phone call to let me know about their policy change.
I told them I would not pay it. I wanted to disconnect my service They claimed I owed a whole lot more if I did so.
After hours of arguing we talked to a supervisor and made a deal to only pay 65.86 and we would be done with them once we sent back the DVR box. We tried to pay that amount at the moment and were told not to till we got the final bill. WE were sent a Pre-paid shipping box for the DVR box we left for the weekend to meet with our new landlords and to pay our first last and security deposit. On our way home We discovered Direct TV took 123.91 from my bank account on the 29th of July 2008 after arriving home I had another email from Direct TV claiming I owed 123.91 and that it was due on 8-13-2008! This was not the amount we agreed upon and they took it with out my authorization or permission for an amount we did not agree to. Now they refuse to return the amount and we risk bouncing a check. We normally do not right checks because of fraud in this world. That is going to look real good to our new landlords bouncing the very first check to them?????? I filled a dispute with the bank now I can not have a bank card until it is resolved and it could be as long as 90 days! Being disabled it makes it more difficult on me plus now I have to travel to the bank to obtain money every time I need to do something and with gas prices that is going to make it impossible and costly.
Not to mention if we do not bounce the check, where we live our bank is 46 miles away so I will have to travel that far to do banking stuff.
Is there any thing that can be done about Direct TV?
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