Hampshire VererinaryHospital Complaint
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Hampshire VererinaryHospital - abuse
I boarded my cat at Hampshire Veterinary Hospital on 260 Snell St. in Amherest, Massachusetts, from January 3rd through Febst 2008. Prior to this time I have had all good experiences there and have paid for services at the time of service. This time, seeing it would be a big bill: I asked the receptionist if I could make two payments.
She told me to talk about this with the vet (Dr. Katz) when I returned. I had already tried to request a prior exam before boarding my cat, at which time, I wanted to ask the vet if it would be possible to include this flexibility of two payments. I was led to believe there was not a problem.
When I returned (02.01) I asked Dr. Katz as I was instructed. He said to speak with his office manager the next day. The front desk told me the office manager would not be there the next day -- 02.02.08. By this time I had paid a total of 325.00. The office manager (was in. Dr. Katz had lied) took my money without comment and gave me my cat. I had already tried everything within human reason to have the bill divided into halves, but was given no answer. So, I left a thank you note in the examination room where I was given my cat by the office manager, reassuring them that they would have the balance within days. I was led to believe it was no big deal with them. I left with my cat under their supervision.
The parking lot was totally covered with glare ice -- sheet ice covered by water, with no sand or walkway carved.
The office manager, Shana Todd, waited till I was halfway to the car. She then came running down the handicapped ramp screaming 'You can't take that cat. You haven't paid your bill! That's our cat!' as if I was trying to steal a cat or leave without paying my bill.
She (Shana Todd) quickly slid over to me on the glare ice and used her elbows to knock me over full force on the ice. She then grabbed my cat by his collar and pulled it with all her strength. I tried to get up and move to the car again. She grabbed me around the ankle and pulled me down sideways. I sustained injuries that have not healed. I have gone through my allotted insurance appointments n physical therapy and through my doctor. There are neck, spinal and pelvic injuries. She reinjured my right hip and pulled the left hip out of joint. Also, there was knee damage because of both hips being thrown out of joint. She then gave me more problems by lying to the police about who was at fault, and by hiring a good lawyer to absolve them of all responsibility for my injuries. All I wanted to do was to file a simple liability claim against Katz's insurance to cover the cost of physical therapy that I have to have. I cannot absorb this cost.
It was an act of extreme prejudice and malice. Both Shana Todd and Dr. Katz are enjoying this trouble they caused me (over what??? Asking for two payments and being led to believe it was OK???) I was so surprised that this kind of thing happened to me. I couldn't believe she was going to attack me after giving me my cat.
There was no humanity involved. They showed no concern for my well-being. Now this is further complicated by court. It's malice in the extreme -- for some reason I am unable to determine.
I am walking around in tremendous pain. I have no access to the insurance at Hampshire Veterinarian Hospital.
Will you help me to file this claim so that I can attend to my injuries? I did nothing to deserve this kind of treatment. They were paid the balance of 200.00 within a few days of this horrible attack?
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