CHESTERS HARLEY DAVIDSON Complaint
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CHESTERS HARLEY DAVIDSON - INSTALLED PARTS THAT DO NOT COMPLY WITH EPA REQUIREMENTS
MARCH 2006- PURCHASED A 2006 DYNA SUPERGLIDE CUSTOM FROM CHESTERS HARLEY DAVIDSON. THEY OFFERED ACCESSORIES AND PERFORMANCE UPGRADE KITS. BEFORE TAKING DELIVERY I PURCHASED WHAT THE DEALER CALLED A STAGE 1 PERFORMANCE KIT. I ASKED ABOUT ANY CONFLICTS WITH THE FACTORY WARRANTY. I WAS TOLD THERE WAS NONE. I WAS ALSO TOLD THAT ANY ACCESSORY I PURCHASED THAT WAS INSTALLED AT THE DEALERSHIP WITHIN 90 DAYS WOULD ALSO BE COVERD UNDER THE 2 YEAR HARLEY DAVIDSON WARRANTY.
THE STAGE ONE KIT CONSISTED OF A NEW AIR INTAKE, A NEW AIRCLEANER, PERFORMANCE MUFFLERS, AND REPROGRAMING THE COMPUTER ON A DYNO.
WHEN I TOOK DELIVERY OF THE BIKE I REQUESTED A COPY OF THE DYNO RESULTS. THEY CLAIMED THEY HAD NOT PRINTED ONE BUT ASSURED ME IT WAS DONE.
THE BIKE HAS BEEN A VERY GOOD MACHINE. I HAVE NO COMPLAINTS ABOUT THE MACHINE ITSELF. A LITTLE OVER A YEAR LATER THE MUFFLERS BEGAN MAKING UNUSUALY SOUNDS. I RETURNED THE BIKE TO THE DEALER AND THEY DETERMINED (ON THE 2ND TRIP FOR THE SAME PROBLEM) THE BAFFLES WERE LOOSE INSIDE THE MUFFLER. THEY TOLD ME I WOULD HAVE TO PAY FOR THE REPAIR! I REFUSED AND ARGUED AND THEY WENT AHEAD AND WORKED ON IT ANYWAY. ON THE WAY HOME FROM THE DEALER I FOUND THE MUFFLERS WERE NOW WORSE THAN WHEN I TOOK IT IN. THE FOLLOWING WEEK I RETURNED THE BIKE. PICKED IT UP THE NEXT DAY AND I DONT THINK IT WAS EVER TOUCHED. ON THE 4TH TRIP FOR THE SAME PROBLEM THEY DETERMINED THEY WERE NOT ABLE TO REPAIR THE MUFFLERS AND TOLD ME I WOULD HAVE TO PAY FOR THE NEW MUFFLERS. THIS CONTRADICTED THE WARRANTY I WAS PROMISED SO I DECIDED TO GET THE FACTORY INVOLVED.
HARLEY DAVIDSON REFUSES T6O GET INVOLVED BECAUSE THE DEALER DID NOT LIST THE MUFFLERS ON THE WARRANTY REGISTRATION ACCORDING TO HARLEY DAVIDSON. THE DEALER DID WRITE A DESCRIPTION OF THE PARTS THAT WERE ADDED ON AND COVERD UNDER WARRANTY. THERE DESCRIPTION OF THE PART IS A 1450 ST 1 EFI KIT. ACCORDING TO HARLEY DAVIDSON THE PART NUMBER LISTED IS DESCRIPED IN THERE CATALOUG AS A AIR CLEANER ASSEMBLY AND THERE ISNT ANY 'PER SE' STAGE 1 KIT ALTHOUGH MOST DEALERS DO SELL THE SAME ITEMS AND CALL IT A STAGE 1 KIT OR PERFORMANCE PACKAGE.
NOW, THE REAL ISSUE. THE MUFFLERS THEY INSTALLED ON MY BIKE WERE DISCONTINUED BY HARLEY DAVIDSON PRIOR TO THE DATE I PURCHASED THE BIKE. THE REASON THEY WERE DISCONTINUED IS BECAUSE THEY DID NOT COMPLY WITH FEDERAL EPA LAWS IN REGARDS TO NOISE LIMITS. IN OTHER WORDS THESE MUFFLERS ARE NOT STREET LEGAL AND WERE DESIGNED FOR RACING APPLICATION ONLY. THE NOISE WAS NOT AN ISSUE FOR ME AND I WOULD NEVER HAVE KNOWN THEY WERENT STREET LEGAL IF hARLEY dAVIDSON HADNT TOLD ME. MY ISSUE WAS WITH THE RATTLES INSIDE THE MUFFLER.
AFTER ADDRESSING THIS ISSUE WITH THE GENERAL MANAGER OF CHESTER HARLEY DAVIDSON (MR.RAY VALLEY) I WAS TOLD THAT HE DIDNT CARE WHAT KIND OF WARRANTY THE SALES DEPARTMENT MADE, IF IT ISNT IN WRITING IT WONT HOLD UP IN COURT!. hE IS PROBABLY RIGHT! I AM NOW FILING A COMPLAINT IN COURT ALLEDGING THIS DEALERSHIP IS IN VIOLATION OF FEDERAL LAW! IT WAS ILLEGAL FOR THE DEALER TO TAMPER WITH ANY EMISSION OR NOISE RELATED DEVICE UNLESS IT WAS TO IMPROVE OR REPAIR A COMPONANT. THE MUFFLERS THEY INSTALLED SHOULD BE STAMPED THAT THEY COMPLY WITH STATE AND FEDERAL LAW WHICH IS PROMISED TO ME BY HARLEY DAVIDSON WHEN I RECIEVE MY NEW MOTORCYCLE.
AS IT STANDS MY BIKE HAS BEEN PARKED IN MY GARAGE SINCE IT IS NOT STREET LEGAL. I HAVE WRITTEN LETTERS AND MADE PHONE CALLS AND HAVE NOT RECIEVED A RESPONSE UNTIL TODAY. I RECIEVED A CALL FROM HARLEY DAVIDSON FINANCIAL. MY PAYMENT IS 59 DAYS PAST DUE! i WAS SO ANGRY WITH THE DEALER i CANCELLED A 7 YEAR EXTENDED SERVICE CONTRACT WHICH WAS PRORATED. THE CANCELLATION NOTICE CLAIMS THAT THE REFUND WILL BE SENT TO HARLEY DAVIDSON FINANCIAL WITHIN 30 DAYS AND IT WILL BE APPLIED TO THE PRINCIPLE. THE FORM WAS SENT 6 WEEKS AGO AND HARLEY DAVIDSON FINANCIAL STILL HAS NOT RECIEVED THE REFUND. THEY ARE LATE IN MAKING THERE PAYMENT AS WELL.
AS IT STANDS I REFUSE TO MAKE A PAYMENT, I WILL NOT RIDE THE MOTORCYCLE SINCE IT IS NOT LEGAL FOR STREET USE, I WILL NOT UNLOCK THE HARDEND CHAIN THAT SECURES MY MOTORCYCLE TO THE INSIDE OF MY GARAGE UNLESS IT IS GOING TO BE REPAIRED BY AN AUTHORIZED HARLEY DAVIDSON SHOP OTHER THAN CHESTER HARLEY DAVIDSON. I WILL NOT PAY 1 DIME FOR THE REPAIRS AND THE MOTORCYCLE MUST BE PICKED UP AND DELIVERD TO ME WHEN THE REPAIRS ARE COMPLETED. I WILL BE FILING A COMPLAINT AND SERVING CHESTER HARLEY DAVIDSON WITH A SUMMONS THIS FRIDAY.
LEGALLY I AM OBLIGATED TO MAKE MY SCHEDULED PAYMENTS, I BELIEVE LEGALLY MY BIKE SHOULD MEET ALL STATE AND FEDERAL LAWS WHILE IT IS UNDER FACTORY WARRANTY. I WILL PROBABLY BRING THE PAYMENTS UP TO DATE BEFORE I HAVE TO APPEAR IN COURT.
ANY ADVICE WILL BE GREATLY APPRECIATED. I AM REQUESTING THE THE BIKE BE REPAIRED TO COMPLY WITH ALL LAWS. I MAY BE ENTITLED TO A NEW MOTORCYCLE SINCE THE DEALER CANT REPAIR THE EMISSION RELATED PROBLEM OR REFUSES TO I SHOULD SAY. I MAY ALSO HAVE SOME CLAIM FOR THE FACT I CANT USE THE BIKE FOR ITS INTENDED PURPOSE. IT HAS BEEN PARKED NOW FOR 3 MONTHS! THANKS FOR HEARING MY COMPLAINT!
I WILL UPDATE THE PROGRESS AS I GO.
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