Priceline Complaint
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Priceline - Unfair practices,, bad customer service
I am a student at the University of Iowa. I was going to travel to San Diego on the 1st feb,2006 to present at a National conference. Of course, as a student I could not have been able to afford a trip to California, so my department was supporting my travel and stay.
Due to a little road accident on the way to the Cedar Rapids Airport, I missed my flight. the Delta agent at the airport was co-operative and ready to make some alternate arrangements for me to fly that day but said I had to talk with the Priceline agent before. So I called up the priceline customer service and after a long wait, I tried to explain them my situation. the First agent hung up on me, the other said that Priceline could not do anything, it was upto the Airline to help me out. So then i called up the Delta customer and they said that they could make any changes to my itinerary because Priceline would not allow them to do so. So after that, I called up the priceline customer service representative again and asked him to talk to the Delta agent at the Airport but the issue still could not be resolved. I still did not understand why was it so hard for Priceline to allow Delta to help me. This left me in tears and after talking with my Professor, I decided to go with the American Airlines one way ticket for 397.00 after being told by both the Priceline and the Delta representatives that my return trip would remain the same.
I was scheduled to leave from Sn Diego on the 8th Feb, 2006. DUring all those days, I did not recieve any email or notification about my trip from Priceline. On the 8th feb, I suffered a major panic attack when i tried to check in for my return journey. In my most horrifying moments yet to come, the Delta agent at the airport told me that my reservations was cancelled by Priceline. I called up the Priceline customer service representatives to hear their rude
Updated On: Monday, February 13, 2006
And Yes, I also had a talk with Katie from the corporate office to whom i explained my situation in tears. i explained her how the customer representatives were not very co-operative and that they misinformed me. However she was very cold to my condition.
I am really distressed and wish this grievance could be addressed justly.
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