Drive Financial Services Complaint
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Drive Financial Services - Harrassment
I have a current auto loan with Drive Financial Services. My account is currently behind due to being unemployed for over a month. Every time they call I explain to them that I lost my job and that I was waiting for an unemployment decision. Since then, I have started another job and am still waiting for a decision concerning the time that I was unemployed. I have explained that I would not have my first paycheck for another week. They state that the account has been noted as such, however the calls keep coming at all hours throughout the day and evening hours to 9:00 pm. The calls have increased to at least 6 to my home number and at least 6 to my cell phone. They have harrassed the people on my contact list when the loan was opened, demanding a payment from them. I have NO co-signer or co-payer on the account. On their website, it is stated that they have been unable to contact me to discuss my account even though I speak with a representative when I am able to speak with them, i.e. I cannot answer my cell phone while at work. They have even obtained phone numbers of family members that I did not furnish. They even obtained one that I do not even have or want. When I go through the long explenation to each person that calls, several of which whom I know I have spoken with before, I get told that if I want the calls to stop, then make the payment and bring the account current now. One of their associates has even gotten beligerant with my fiancee, using profanity, derogatory names to my fiancee, and threatened to send the tow truck that evening to pick up the car. I have tried the Better Business Bureau, and even sent a letter to their corporate office to the attention of the CEO, with little or no results. Lately, the calls have increased in number and has caused undue stress within my family and friends. I have triedeverything that I can torectify this situation and am now out of options. Is there anything I can do, other than surrender the vehicle to them?
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