Blockbuster Video Complaint
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Blockbuster Video - Blockbuster Threatens to ruin my credit rating after someone else rents movies on my account
At the end of October someone checked out four movies from Blockbuster 95611. They were not checked out by me or by my son, the only two people with access to my Blockbuster card. My son was in California with the card when these movies were checked out. When I received notice from Blockbuster that I owed late fees, I attempted to sort out the problem with three different managers at three different times. On my last visit to the store I was shown a credit card receipt; it was to this card the movies were charged. The card was not in my name, the signature was not mine, and best of all it was a Master Card. I DON'T HAVE A MASTER CARD.
I thought this would be the end of it. But NO! My next communique was from Credit Protection Association, L. P., Blockbuster's strong arm, threatening me with damaging my credit rating. I wrote to the Blockbuster Video 95611, I wrote to Credit Protection, I have written to Blockbuster's main offices. It's been three months; I've just received a third letter from Credit Protection with even dire threats. I want this stopped! The only positive note is after two e-mails and a letter, I now have a reference number from Blockbuster 2616838, with a notation that a field representative will be looking into the matter. But I am not satisfied. I want them to call off the dogs, the threats. I want an apology.
Responses to Blockbuster Video Complaint
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My suggestion to this would be to contact the Better Business Bureau and tell them what happened. They will do all the investigating for you at no cost. Usually the corporations do not want any 'bad records' on file with the BBB and they will rectify the situation very quickly. A similar issue happend to a friend of mine and when she contacted the BBB the problem was taking care of very quickly.
Good luck...
Blockbuster Suggestion
Why don't you tell Blockbuster to just put the late charges to that same credit card?
I recently discovered that one of my Blockbuster cards was missing. I called the store to make sure no other movies or games had been rented on it.
Then I made sure to add on my account that whenever any one of us rents from them that they need to see an id first (just to be on the safe side).
If you're also a victim of this company, then submit your own Blockbuster Video complaint letter
