Centennial Wireless Complaint
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Centennial Wireless - Cell Phone company won''t let me out of contract overbilling me.
I have been overcharged since day1. I had my own phone and added two cells for my children with the ad that promised 10 for each additional line. For over two years, I have been charged more than 50 for the kids phones. Also, The phones have broken numerous times and even though I had insurance, they would only replace the phone once. Additionally, the company never gave me my 7 discount for being a State employee. I cancelled my contract to the tune of 250 per phone - total 750. When I tried to cancel after I got a 1500 bill for incoming calls that were supposed to be free, I called and the customer service rep said I had to go to the store - I could not do it over the phone. I went to the store with my letter of cancellation, and I was told they could not accept it until I returned the phones. I returned the Razor phones that hadn't worked in months and I am still being billed! To top it all off, my house was broken into and we had no phone service and my kids were home alone and the phones they had did not work - not because I didn't pay my bill, but becuase the phones were faulty. My latest bill was 3500. I already filed an FCC complaint previously and will do so again. I went back to the store to try to resolve this and was treated extremely rudely by the customer service rep. I was told someone would get back with me in two days and this was in August and I have yet to hear from anyone. From day one, I was overcharged. The companion lines were supposed to be 10 and I found out that they never added that service. Instead I was being billed for separate lines, separate from my own. So essentially I had three contracts going when they should have all been on one.Then, I was supposed to get a State employee discount, which I never got. I ordered early nights and weekends starting at 7:00 and they never added that service, so I was charged for calls that I never should have been charged for between the hours of 7:00 and 9:00. The person who originally wrote up the contract no longer works there and no one seems to want to take resposiblity for it.Now, after trying to resolve this case, Centennial has resorted to calling everyone I have ever called from my cell, including my boss, my mother, my kids friends. It's embarrassing and wrong.They should have done the honorable thing in the first place. Now, they have resorted to sending me to a collections agency and I am getting threatening letters about the
Updated On: Saturday, April 26, 2008
Update. I responded to the collection agency and notified them that I was disputing the bill. I file complaints with the FCC, FTC Michigan Publice Service Commission and the Better Business Bureau. Instead of trying to work this out with me, they are now suing me. They broke the contract by not providing good customer service, workable phones and honest billing. Okay, sue the underdog - I'm the one who got ripped off and I am the one who has repeatedly tried to resolve this.
Responses to Centennial Wireless Complaint
Budd-1@msn.com
Your compaint matches mine to the T except I didn't file with the FTC. I was given a 3 month 5.00 companion phones introduction,at the end it was to be 10.00 per month however it was more like to the tune of 75.0 and I have 3 of the with the primary this is just 1 contract!!! lets chat more email me at budd-1@msn.com maybe we should take them to court!!!
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