Sprint Complaint
Respond to this Complaint
This section is for replying to a complaint. You may reply to a complaint if your reply offers productive insight that fits into the following categories: Consumer Comment, Consumer Suggestion, Employee of the Company, Employee of the Company with inside information, Ex-employee, Individual reported, and Company Owner.
Respond to this Sprint consumer complaint!
Members login at the top of this page. Not a member? Register with LawCash.com using the form above.
If you have a similar complaint, rather than replying, you should write and document your own complaint by clicking here. This will help by showing the extent of consumer complaints against a given company.
Your reply should not include Unlawful, slanderous, defamatory, false, obscene, indecent, lewd, pornographic, violent, abusive, insulting, threatening and harassing comments, which are not appropriate in the Lawcash.com forums and are forbidden. Advertisements, solicitations and similar commercial materials are not allowed. Any form of direct or indirect personal attack or harassment or any comment that calls for unlawful or illegal behavior or might result in harm to others is prohibited. For more information on the terms of using Lawcash.com, click here. Your information is held strictly confidential - however, your first name, city and state will appear on the website associated with your reply.
Sprint - Insurance Fraud,, made agreement wminor,, rip off 30 day free trial,, consumer fraud
I have proof Sprint is in violation of insurance fraud and allowing use of phones in my name and accepting payment from two minors without my knowledge when they knew they were not me the account holder. They would not cancel the phones as I asked within 30 day limit and written several times and now are putting that entire amount on my credit that I owe. Sprint never informed me of shipping labels to be sent so the phone can be returned. I was told that shipping labels were to be sent by Diversified. This company also told me I was very much misinformed and the only people who could help was Sprint.Which Sprint bumps me back to the collections because they won't deal with the account. I have been lied to and mislead on all occassions. Diversified told me I would be better off just paying them and not dealing with Sprint because they won't do anything about it. This is wrong on so many levels. I am not paying the collections company just to make the headache go away. I do not owe this. The collections stated 'how important is your credit to you?'.
021407 Offered risk free 30 day wSprint 23.75 N OLMSTEAD OH
030207 I called Sprint at N.Olmsted where I got the phones. Stated to cancel; Bad reception informed rep about insurance fraud. Asked for mall rep to call me. never did
030707 Called Mall Sprint to cancel, explain fraud wunderage minor. Went home called Sprint line Rep said need signstatement.
030807 Went to mall to find rep. no luck
31207 I called Sprint; Stated to cancel; Stated was being avoided by rep at N.Olmsted insurance fraud; please cancel all phones. Sprint rep stated again signstatement but will cancel
31307 I call line Sprint explained again. Told me everything was going to cancel.
3142007 out of town
31507 Call Sprint make sure everything ok. Rep said yes no worry, keep phones sell them if want.
4407 called Sprint asked why phones still on I want off NOW
41007 Called Sprint asked why and how phones are still on.
4122007 I did not authorize to continue 2 lines. Obvious they made deal with non account holder. Took payment from non account holderminor
Mall Sprint knew kids were not the account holder and continued contract until when I don't know.
607 received bill; 707 2xs called to dispute; will not pay
707 collections West Asset Mang called entire month explained to them everything;they stopped
807 West Asset told me to call Sprint. I called. Had to wait over 20 min so I emailed to dispute.
907 collections Diversified called. I explained told to call Sprint. Sent Diversified adjust lettersemail of dispute. Diversified told me Sprint screwed them as well; threatened my credit several times. Willing to take 700.00 something. I said no.
All through Oct.07 Diversified stated again and again Sprint looked over dispute and believes the debt to be valid and again will throw back into collection. If I did not pay will ruin credit.
102307 Emailed BBB.
Now I have the attention from Sprint who continued to refuse to look at this dispute FOR 10 MOS.
This is my folder of dates. Need names I have them too. Sprint has continued to waste my time and will not acknowledge errorfaultbad judgment and continue to stand behind who they employ who obviously arn't willing to do the job right. Diversified adjustments gave me more info on what they should have done than a Sprint rep.
They did not provide all information and hosed the rest. Why not take the phones. No instead, Sprint, AGAIN said 'take the phones they are yours, we want the money, you owe us'.
All issues were not raised.
Is it legal to commit insurance fraud with a non account holderminor? Is Consumer Fraud legal? In Dec issue Consumer Reports says it's not.
Reach an 'amicable resolution'? Sprint stated ' we are confident that her issues have been fully addressed and resolved to the best of our ability'.
Their ability as a company is to do what is right. Now that is a bold face lie!
If you're also a victim of this company, then submit your own Sprint complaint letter
