Centennial Wireless Complaint
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Centennial Wireless - Centennial overbilling for bad service
Had been with Centennial app. 6 years without too many problems. My phone was outdated and I had a very old plan. Was told by representative that we could save app. 20.00 per month and get phones that would better operate with new equipment. Also, my phone would not operate too much longer because of new equipment. So I agreed to purchase a new and improved phone for me and my husband, a new plan that was supposed to be better and offer more for less money. However, I would have to sign a 30 month contract. I argued the point of the contract since I had been out of contract for so many years, but to no avail. So I reluctantly signed a contract. When I recieved my bill, it was the same as the old one. I was told that because the bills overlapped, it would be the correct price next month. Next month it was still the same. And we were having a lot more dropped calls or no service where we had service before. I complained about both the bill and poor service and thought it was being documented since the representative was typing in a computer. Apparently they were just typing something and not documenting my complaints, because when I wanted to break my contract for poor service, there was no record of complaints from me or my husband. We did recieve one call from a 'tech' who said we must just be in a bad area for service. It wasn't bad before we got 'better phones and better service'. I finally had enough and changed phone service and ported my numbers. Centennial was rude when I asked for my account number and told me I 'had to give them 30 days notice to port my number'. It was ported the next day. I was told they could not waive the early cancellation fee of 250.00 per phone because I 'had used the service for several months without any complaints'. I had complained numerous times!! I think they are a total rip-off and not customer oriented at all. They answered a complaint to the Public Service Commission that they tried to work this out with me, but couldn't reach an agreement and considered it closed and I would have to pay the termination fee. No one contacted me or my husband at all about trying to work anything out. My husband went into the local office and they wouldn't even talk to him about trying to work anything out with the service or cancellation. So, as the 'little guy', it's my word against theirs. I have a print out that says my service would be app. 60.00 per month and I'm being charged 83.00 per month. I feel like they have committed fraud against me and there doesn't seem to be anything I can do about it. I feel royally screwed!!
Responses to Centennial Wireless Complaint
Charged 95.86 For 6 Days Of Service
I signed up for a 39.99 per month plan, was charge 300 on the first bill and eventually ended up paying 95.86 to not have Centennial 'not' hurt my credit score. Please do not consider Centennial Wireless as a cell phone provider. There customer service is the worst I have ever dealt with. My 6 days with Centennial cost me almost 100.
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