Blockbuster Complaint
Respond to this Complaint
This section is for replying to a complaint. You may reply to a complaint if your reply offers productive insight that fits into the following categories: Consumer Comment, Consumer Suggestion, Employee of the Company, Employee of the Company with inside information, Ex-employee, Individual reported, and Company Owner.
Respond to this Blockbuster consumer complaint!
Members login at the top of this page. Not a member? Register with LawCash.com using the form above.
If you have a similar complaint, rather than replying, you should write and document your own complaint by clicking here. This will help by showing the extent of consumer complaints against a given company.
Your reply should not include Unlawful, slanderous, defamatory, false, obscene, indecent, lewd, pornographic, violent, abusive, insulting, threatening and harassing comments, which are not appropriate in the Lawcash.com forums and are forbidden. Advertisements, solicitations and similar commercial materials are not allowed. Any form of direct or indirect personal attack or harassment or any comment that calls for unlawful or illegal behavior or might result in harm to others is prohibited. For more information on the terms of using Lawcash.com, click here. Your information is held strictly confidential - however, your first name, city and state will appear on the website associated with your reply.
Blockbuster - Dropping membership
I have been a customer for over a year. I receive a movie in the mail and return it to the store for them to mail and in return I get a free movie. My membership is for one movie at a time with an unlimited number that I can rent per month. Late in June I receive an e-mail stating there were numerous complaints regarding my account and they were going to suspend until further investigation. I called and was told it was because I failed to return five movies, starting after Christmas of this year. I told them to just contact my local Blockbuster store and see that I walked out of the store with a free movie one to two days after the date they mailed me a movie. That meant I DID return the movie. The rep on the phone agreed that would clear it up, but then two days later I receive an e-mail that I was dropped from the program. No reason given, nothing. I believe it is because I have done a real good job in getting as many movies as I can each month and I'm really costing THEM money to have me as a customer. I mean, I had been getting as many as 10 or more movies per month. Divide that by 10.00 and you see how cheap these movies were for me. I pay my monthly bill on time and I return each and every movie back to the store. The only reason I got dropped is that I'm costing them too much...in other words, I took them for their word that it would be unlimited rentals. Unfair advertising.
If you're also a victim of this company, then submit your own Blockbuster complaint letter
