Wynn''''s Extended Care,,,,Inc Complaint
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Wynn''''s Extended Care,,,,Inc - I Can''t Get Service
I purchased a used 1999 Pontiac Grand AM in January 2007. The day I purchased it I had problems on the way
home, but the dealership had closed. I came back the very next morning to report the problem which was dangerous to me and my small children. My back end fish tailed each time I hit a small crack in the street. I
asked them what was wrong with my car and if they could fix it, but they said since I had bought the extended warranty (1,500) any problem could be covered for 100.00 deductible. They said that I had bended my
rim when I drove home. NOT!! I only lived right down the street from Aachen Auto. None the less, I replaced the rim. This did not help!! I continued to call and stop by and I got the biggest run around you ever wanted to see. About 2 weeks ago, I called them again and he said that they no longer dealt with Wynn Extended Care. They also said that I should take my car to another dealership that accepted this warranty. Who was I to call? Wynn!! They always tell me to call during normal business hours Pacific Standard Time Monday thru Friday.
Newsflash, I LIVE IN EASTERN STANDARD TIME working Monday thru Friday during Business hours. Last night, I loaded my 3 year old and my 7 month old sons into the car at about 10:00 p.m. to go home from a relative's house. When I began to back up, I heard the loudest POP and then my car scrubbed the ground in the front. I immediately jumped out and grabbed my children and went back inside. My brother-in-law went to look at
my car and told me that my whole front end had broken. You could know how that felt when I realized that me and my children could have been on that highway alone at night and it broke. I shook for what seems like the whole night. Each time I call the dealership, they tell me to talk to Chris, but when I talk to him, he doesn't seem to know ANYTHING. So my question to you is WHAT CAN I DO AND WHO DO I TALK TO?!! I'm paying for a car that is not running. I have called on numerous occassions and I still have no answers. That is my only transportation and I use this car to go to work, home, school, daycare, and family functions in Ann Arbor and Ypsilanti. I now sit here with no way to get around. My car note is due, but my car needs to be fixed. Do I use my car note money to pay on my broken car or do I pay them? If I don't pay them they have a device on my car that automatically shuts it off if I don't pay. What do I do? I need some answers.
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