Dell Computer Complaint
Respond to this Complaint
This section is for replying to a complaint. You may reply to a complaint if your reply offers productive insight that fits into the following categories: Consumer Comment, Consumer Suggestion, Employee of the Company, Employee of the Company with inside information, Ex-employee, Individual reported, and Company Owner.
Respond to this Dell Computer consumer complaint!
Members login at the top of this page. Not a member? Register with LawCash.com using the form above.
If you have a similar complaint, rather than replying, you should write and document your own complaint by clicking here. This will help by showing the extent of consumer complaints against a given company.
Your reply should not include Unlawful, slanderous, defamatory, false, obscene, indecent, lewd, pornographic, violent, abusive, insulting, threatening and harassing comments, which are not appropriate in the Lawcash.com forums and are forbidden. Advertisements, solicitations and similar commercial materials are not allowed. Any form of direct or indirect personal attack or harassment or any comment that calls for unlawful or illegal behavior or might result in harm to others is prohibited. For more information on the terms of using Lawcash.com, click here. Your information is held strictly confidential - however, your first name, city and state will appear on the website associated with your reply.
Dell Computer - Failure to service computer in compliance with service agreement
Roughly in 2004 Microsoft downloaded Service Pak 2 to my computer. From that point on the computer did not work properly. It affected graphics, internet use, and most everything else I use on a day-to-day basis. I called Microsoft and got their menu based answering service. It said that if the computer was purchased through another party then they were responsible for fixing the computer. I might add here that I am permanently disabled and have been since 2002 or 2003 due to severe back problems (degenerative disc disease, arthritis, etc.). I then called Dell and continued to wind up with people in India. Not one of them was able to fix the computer. I begged them to send a person out to fix the computer and they continually said 'we don't do that'. Because I have been so sick and under constant medical attention, my mind is not as clear as it should be. I finally looked at my contract and it did say that if they could not fix the computer telephonically that they would send a technician out the next business day - they refused to do this. Finally, after at least 45 telephone calls and finally getting someone who agreed to replace my computer, I told him that I would go to the Dell kiosk to get a print out of what I wanted. My current computer was also given to my by Dell after another time when they couldn'tdidn't fix it after almost a year and finally agreed to replace it which they did with my current computer. I was given a fax number to send the printout of what I wanted but never heard from the technician again nor was I ever able to call him. I finally hired an outside technician to come to the house and work with Dell to try and fix the computer. Couldn't fix it. After many months of not having a computer to use I have finally rented one at 70 per month. I couldn't prepare my mother's tax information and as I am on the Board of our condo association, I had no computer to use and so rented one. I did send a letter to Michael Dell and two other top ranking corporate officers. I never received a reply from them but did receive a call from a service tech who suggested that I call service to try and remedy the problem - this after almost 2 years of trying to rectify the problem. I have also video taped Dell's presentations on QVC and Home Shopping which both indicate that if something goes wrong and Dell can't fix it telephonically they will gladly send someone out the next business day. Why didn't they do this for me? I do intend to call Dell once again after I send this to you and see what they do now. This has gone beyond the pale, my courtesy and cooperation working with Dell and has left me agitated, and not trusting of a company as big as Dell who should never do this to a customer. Thank you. Your response would be greatly appreciated.
Responses to Dell Computer Complaint
Loan Officer
I have had NUMEROUS problems with dell. Im not sure that they are parallel to this but similar situations. I will explain if needed.
If you're also a victim of this company, then submit your own Dell Computer complaint letter
