Direct TV Complaint
Respond to this Complaint
This section is for replying to a complaint. You may reply to a complaint if your reply offers productive insight that fits into the following categories: Consumer Comment, Consumer Suggestion, Employee of the Company, Employee of the Company with inside information, Ex-employee, Individual reported, and Company Owner.
Respond to this Direct Tv consumer complaint!
Members login at the top of this page. Not a member? Register with LawCash.com using the form below.
If you have a similar complaint, rather than replying, you should write and document your own complaint by clicking here. This will help by showing the extent of consumer complaints against a given company.
Your reply should not include Unlawful, slanderous, defamatory, false, obscene, indecent, lewd, pornographic, violent, abusive, insulting, threatening and harassing comments, which are not appropriate in the Lawcash.com forums and are forbidden. Advertisements, solicitations and similar commercial materials are not allowed. Any form of direct or indirect personal attack or harassment or any comment that calls for unlawful or illegal behavior or might result in harm to others is prohibited. For more information on the terms of using Lawcash.com, click here. Your information is held strictly confidential - however, your first name, city and state will appear on the website associated with your reply.
Direct TV - Wrong Equipment
I want to make it clear that I ordered a DVR but got a Standard receiver. I want to make clear that I didn't know my order was messed up until the installation guy got to my house, I didn't receive an email from Direct TV, I didn't get the letter of the order from Direct TV until the day after installation was done. I called Direct TV twice before setting up my order with them, I have the phone records to prove that because I wanted to be sure I was getting what I asked for and wanted to talk to different reps and asked them the same questions to see if there answers matched and when it did, I signed up for the premier package to get the 5 months free, the NFL Sunday Ticket and the DVR on 91109 but what I got on installation day 91509 was everything but the DVR and I made sure to call Direct TV as soon as the installation guy told me I didn't have a DVR. While on the phone with a Sales rep then a Supervisor they both told me, that I could not do nothing because the order was now finalized and if I wanted to get that DVR it would cost me 176.09 up front on my debit or credit card. Now I'm mad cause I wanted the DVR, it was going to come free with the package and the sales rep 91109 made sure it would come free with my order by running my credit over the phone so how did he mess up this order and give me a standard reciever?? I do not know but I do know that Direct TV records these conversations so why is it so hard for them to go over this tape or conversation with me and the rep and see that he clearly messed up the order and I clearly wanted and clearly ordered a DVR. I have the BBB report sent to them but it doesn't seem like Direct TV wants to correct the reps mistake and want to make me pay for the mistake. I will not pay for the reps mistake especially when there is a tape confriming that I indeed placed an order for a DVR but got something totally different. When it's the companies fault that makes problems occur, shouldn't the company fix it?? Why in the world would I pay for something I was going to get for free in the first place when I placed my order in on 91109?? I refuse to pay 176.09, I want to prusue this legally because I don't like being treated unfairly and given bad service when at the end of the day my money pays for this stuff. I want what I ordered 91109 and Direct TV should be wanting to fix this issue, I want to remain a customer, I just have the wrong equipment.
If you're also a victim of this company, then submit your own Direct TV complaint letter
