Ashley Furniture Homestore Complaint
Respond to this Complaint
This section is for replying to a complaint. You may reply to a complaint if your reply offers productive insight that fits into the following categories: Consumer Comment, Consumer Suggestion, Employee of the Company, Employee of the Company with inside information, Ex-employee, Individual reported, and Company Owner.
Respond to this Ashley Furniture Homestore consumer complaint!
Members login at the top of this page. Not a member? Register with LawCash.com using the form below.
If you have a similar complaint, rather than replying, you should write and document your own complaint by clicking here. This will help by showing the extent of consumer complaints against a given company.
Your reply should not include Unlawful, slanderous, defamatory, false, obscene, indecent, lewd, pornographic, violent, abusive, insulting, threatening and harassing comments, which are not appropriate in the Lawcash.com forums and are forbidden. Advertisements, solicitations and similar commercial materials are not allowed. Any form of direct or indirect personal attack or harassment or any comment that calls for unlawful or illegal behavior or might result in harm to others is prohibited. For more information on the terms of using Lawcash.com, click here. Your information is held strictly confidential - however, your first name, city and state will appear on the website associated with your reply.
Ashley Furniture Homestore - Ashley Furniture Has My Money and I Have No Merchandise
I purchased a 500 flip flop sofa from the Ashley Furniture store in Fultondale on May 2, 2009, went to the warehouse in Leeds on May 16, 2009 and picked it up, got it home and unwrapped a total mess. It had holes in it, the leather had a huge wrinkle in it where it was off center, the whole bottom of it was all busted up, and it looked like it was put together with toothpicks. The back part was supposed to fold up and down, needless to say, it did not come close to folding in any kind of way. I took the furniture back to the Ashley Furniture in Fultondale on May 18, 2009, since that it is where I purchased it, and they were very apologetic and told me that the piece of furniture should have never made it out of the warehouse like that. It is now 5 months later, and I have no piece of furniture and nothing to show for the 500 I spent. I have been round and round with these people and spoken to everyone at Ashley Furniture including the President. They are refusing to give me my money back or give me another piece of furniture. They are saying that I damaged the furniture. I spoke with the manager on October 1, 2009 and him to either give me my money back or just give me the piece of furniture that I paid for and I would sit it up in their parking lot and let all the customers see what they are paying for. They then went to tell me that to get the furniture, I would have to pay 1,080 to get it out of storage. The bottom line now is that they have my 500 and I have nothing. I have tried for 5 months to resolve this with Ashley Furniture as well as with the credit card comany in which I used to purchase the furniture and I am still out 500.
Updated On: Sunday, October 04, 2009
I purchased a 500 flip flop sofa from the Ashley Furniture store in Fultondale on May 2, 2009, went to the warehouse in Leeds on May 16, 2009 and picked it up, got it home and unwrapped a total mess. It had holes in it, the leather had a huge wrinkle in it where it was off center, the whole bottom of it was all busted up, and it looked like it was put together with toothpicks. The back part was supposed to fold up and down, needless to say, it did not come close to folding in any kind of way. I took the furniture back to the Ashley Furniture in Fultondale on May 18, 2009, since that it is where I purchased it, and they were very apologetic and told me that the piece of furniture should have never made it out of the warehouse like that. It is now 5 months later, and I have no piece of furniture and nothing to show for the 500 I spent. I have been round and round with these people and spoken to everyone at Ashley Furniture including the President. They are refusing to give me my money back or give me another piece of furniture. They are saying that I damaged the furniture. I spoke with the manager on October 1, 2009 and told him to either give me my money back or just give me the piece of furniture that I paid for and I would sit it up in their parking lot and let all the customers see what they are paying for. They then went to tell me that to get the furniture, I would have to pay 1,080 to get it out of storage. The bottom line now is that they have my 500 and I have nothing. I have tried for 5 months to resolve this with Ashley Furniture as well as with the credit card comany in which I used to purchase the furniture and I am still out 500.
Updated On: Sunday, October 04, 2009
I purchased a 500 flip flop sofa from the Ashley Furniture store in Fultondale on May 2, 2009, went to the warehouse in Leeds on May 16, 2009 and picked it up, got it home and unwrapped a total mess. It had holes in it, the leather had a huge wrinkle in it where it was off center, the whole bottom of it was all busted up, and it looked like it was put together with toothpicks. The back part was supposed to fold up and down, needless to say, it did not come close to folding in any kind of way. I took the furniture back to the Ashley Furniture in Fultondale on May 18, 2009, since that it is where I purchased it, and they were very apologetic and told me that the piece of furniture should have never made it out of the warehouse like that. It is now 5 months later, and I have no piece of furniture and nothing to show for the 500 I spent. I have been round and round with these people and spoken to everyone at Ashley Furniture including the President. They are refusing to give me my money back or give me another piece of furniture. They are saying that I damaged the furniture. I spoke with the manager on October 1, 2009 and him to either give me my money back or just give me the piece of furniture that I paid for and I would sit it up in their parking lot and let all the customers see what they are paying for. They then went to tell me that to get the furniture, I would have to pay 1,080 to get it out of storage. The bottom line now is that they have my 500 and I have nothing. I have tried for 5 months to resolve this with Ashley Furniture as well as with the credit card comany in which I used to purchase the furniture and I am still out 500.
Updated On: Sunday, October 04, 2009
I purchased a 500 flip flop sofa from the Ashley Furniture store in Fultondale on May 2, 2009, went to the warehouse in Leeds on May 16, 2009 and picked it up, got it home and unwrapped a total mess. It had holes in it, the leather had a huge wrinkle in it where it was off center, the whole bottom of it was all busted up, and it looked like it was put together with toothpicks. The back part was supposed to fold up and down, needless to say, it did not come close to folding in any kind of way. I took the furniture back to the Ashley Furniture in Fultondale on May 18, 2009, since that it is where I purchased it, and they were very apologetic and told me that the piece of furniture should have never made it out of the warehouse like that. It is now 5 months later, and I have no piece of furniture and nothing to show for the 500 I spent. I have been round and round with these people and spoken to everyone at Ashley Furniture including the President. They are refusing to give me my money back or give me another piece of furniture. They are saying that I damaged the furniture. I spoke with the manager on October 1, 2009 and told him to either give me my money back or just give me the piece of furniture that I paid for and I would sit it up in their parking lot and let all the customers see what they are paying for. They then went to tell me that to get the furniture, I would have to pay 1,080 to get it out of storage. The bottom line now is that they have my 500 and I have nothing. I have tried for 5 months to resolve this with Ashley Furniture as well as with the credit card comany in which I used to purchase the furniture and I am still out 500.
Updated On: Sunday, October 04, 2009
I purchased a 500 flip flop sofa from the Ashley Furniture store in Fultondale on May 2, 2009, went to the warehouse in Leeds on May 16, 2009 and picked it up, got it home and unwrapped a total mess. It had holes in it, the leather had a huge wrinkle in it where it was off center, the whole bottom of it was all busted up, and it looked like it was put together with toothpicks. The back part was supposed to fold up and down, needless to say, it did not come close to folding in any kind of way. I took the furniture back to the Ashley Furniture in Fultondale on May 18, 2009, since that it is where I purchased it, and they were very apologetic and told me that the piece of furniture should have never made it out of the warehouse like that. It is now 5 months later, and I have no piece of furniture and nothing to show for the 500 I spent. I have been round and round with these people and spoken to everyone at Ashley Furniture including the President. They are refusing to give me my money back or give me another piece of furniture. They are saying that I damaged the furniture. I spoke with the manager on October 1, 2009 and him to either give me my money back or just give me the piece of furniture that I paid for and I would sit it up in their parking lot and let all the customers see what they are paying for. They then went to tell me that to get the furniture, I would have to pay 1,080 to get it out of storage. The bottom line now is that they have my 500 and I have nothing. I have tried for 5 months to resolve this with Ashley Furniture as well as with the credit card comany in which I used to purchase the furniture and I am still out 500.
If you're also a victim of this company, then submit your own Ashley Furniture Homestore complaint letter
