Microsoft Complaint

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Microsoft - XBOX 360 Red ring Failure

Author: Jay from Fresno, CA
Occurred In: Fresno, California
 
Updated: 9/3/2009 7:44:57 PM
Created: 9/3/2009 7:44:57 PM
 
On Internet: Yes
Nationwide: Yes
 

I just sent in my 2nd XBOX 360 for the known red ring of death, 3 red light failure. The warranty period is 3 years for this failure. The new XBOX they had sent me was manufactured in Oct. 2007 and received in November 2007. However, since my original XBOX that was replaced for the new unit is now past the 3 year extended warranty, they will not extend this warranty to the the new unit they had sent me back in Nov. 2007. I just spoke with a supervisor who refuses to reimburse me for my 99.99 repair fee that I was first told I would not be charged on Sunday. I told the supervisor that this would be like him buying a car, having the engine fail within the 3 year warranty and me giving him a new car that fails within 2 years, but now I tell him that it's out of warranty because the warranty only is on the 1st car. Please help

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