HP Complaint
Respond to this Complaint
This section is for replying to a complaint. You may reply to a complaint if your reply offers productive insight that fits into the following categories: Consumer Comment, Consumer Suggestion, Employee of the Company, Employee of the Company with inside information, Ex-employee, Individual reported, and Company Owner.
Respond to this Hp consumer complaint!
Members login at the top of this page. Not a member? Register with LawCash.com using the form below.
If you have a similar complaint, rather than replying, you should write and document your own complaint by clicking here. This will help by showing the extent of consumer complaints against a given company.
Your reply should not include Unlawful, slanderous, defamatory, false, obscene, indecent, lewd, pornographic, violent, abusive, insulting, threatening and harassing comments, which are not appropriate in the Lawcash.com forums and are forbidden. Advertisements, solicitations and similar commercial materials are not allowed. Any form of direct or indirect personal attack or harassment or any comment that calls for unlawful or illegal behavior or might result in harm to others is prohibited. For more information on the terms of using Lawcash.com, click here. Your information is held strictly confidential - however, your first name, city and state will appear on the website associated with your reply.
HP - Faulty Laptop
Purchased an HP Pavilion laptop, and when less than 1 year old received an email from HP that some of my model serial number sequence laptops were having problems with the screen going black and other things. Not long after receiving this email, my HP Pavilion did just that. HP sent me a box I shipped it to them, they fixed the defect by REPLACING the MOTHERBOARD and gave me a 90 day warranty. Less than 1 year later, the wireless quit working then the screen went black - AGAIN! I called HP they told me they would REPLACE THE MOTHERBOARD AGAIN for 400 and give me another 90 day warranty! I took it to Geek Squad, and they said it was the MOTHERBOARD was not worth the cost to fix it, as I could buy a new computer for just a little more money! I paid approximately 1500 for this laptop and fully expect that it should last longer than it has, especially since they KNEW the used a defective motherboard, and replaced the motherboard with apparently another DEFECTIVE MOTHERBOARD!!! I use my laptop for work have now been without it for months, while I have it in a repair shop getting a CHIP on the motherboard replaced. Technician claims that he has had so many of the same problems with other HP pavilion laptops that there are not even any 'chips' available in the US and is awaiting receipt of several of them from another country!
HP obviously knows of the defect since they recalled it to fix it, however, they failed to provide a REAL FIX for it! This should fall under a LEMON LAW, as no doubt, if someone were to pay another 400 for another 90 DAY warrantied fix, the issue would arise again within a year!
If you're also a victim of this company, then submit your own HP complaint letter
