Chase Complaint
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Chase - SSN fraud
Me and my wife are trying to refinance our home. We were approved for the loan and had to pay 750 up front for fees. Our current mortgage is with Chase. After weeks of waiting we were told my wife's SSN brought up 3 mortgages in California. Chase gave me the 3 addresses and said we needed to write a letter and explain what these mortgages were. We contatced the local police and they told us to get copies of all three credit reports which we did. There was nothing on any of them that showed fraud, so I contacted chase and they said they had a special way of looking up SSNs, but would not tell me how. They provided no documentation of this fraud. The police said they could do nothing since there was no proof of fraud. I obtained homeownership records of all three addresses, one is bank owned. One is owned by the person using my wife's SSN. I told chase I had proof that they were not my wife's mortgages so they said they would put it through their fraud department to investigate it. I hadn't heard anything from them for a week so I contacted them and they told me I had to clear my wife's SSN from these mortgages before they would continue with our loan application. In the mean time they have told me that our application expires July 10, 2009. Everytime I try and contact them it takes at least 24 hours to reply back and many times they won't even return my calls. They will not provide documents even showing they have proof of fraud. I have left messages with supervisors and they will not return my calls. I have tried to find help everywhere but no one seems to know what to do. I need help, advice, anything.
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