I purchased the True Ceramic Pro Ionic hair straightner in April 2005 by calling the 1-800 number on the TV commercial. I gave them my credit card information and made 3 payments of 39.99. After receiving the iron I used it a few times and the cord started shorting out. I could jiggle the cord to keep it working for awhile, but then the red color on the ceramic plates started chipping off and the cord went out completly.
In June the company posted a recall on their website regarding the chipping of the ceramic plates on the iron saying they were faulty and you could email them your information and they would send you a replacement iron. I sent them an email at that time, but heard nothing. A few weeks later I sent them another email regarding my replacement iron, but again, heard nothing back. I called the 1-888-807-8953 number for customer service, but I could never get through, there was always a busy signal no matter what time I called. I then sent an email to the customer service dept. using an email address from their webiste, but again heard nothing back. Finally on 82405 I talke to someone in customer service, they told me the replacement irons were on back order and one would be sent to me when they came in. On 9605 I called again. They told me the irons were in but not shipped yet and to call back on 9705 (the next day).
On 91205 (in the AM) I called again. They said they were on back order and it will be another 6 - 8 weeks before shipment. I called back on 91205 at 2:20pm and was told that there were 3600 irons in stock (warehouse stock) only 3000 irons were pending orders another 3000 irons have been orderd today by the company. I was told at that time that I will 'definatly' get an iron but she just didnt know when. She said they hope to get it shipped out by the end of this week.
On 91905 I spoke with John - he said my order was in process will be shipping.
On 101105 I called and was told my iron was shipped out on 92205 another iron was also shipped out to me on 92905 and I will have it by Friday that week. I asked for a tracking number and was told they dont have tracking info they use DHL for shipping.
On 101805 - spoke with Beverly who transfered to Marisol Riels (manager) - no answer. I called back at 6:15am and was put on hold. At 6:18am spoke with Jenn who put me on hold until 6:22am. When she cam back to the line she told me orders have been shipped but my not have been shipped. Computer may not reflect the correct information. They are getting another shipment in today and are trying to fill the orders as soon as they can. I asked for a refund on my product and was told they can not refund my money as the original order was in April I didnt call them until August.
On 101805 I posted a complaint on a webiste 'infomercialscams.com' another complaing to KATU2 on your side, a local news station who investigates scams.
101805 - 9:50am I called back to speak with a supervisor or manager. Austin answered (who was not a supervisor or manager) he said he was looking for a manager but cant find one. He said the item is suppose to be received in the warehouse this week I should have the item by Nov. 4th. He also said that last Thursday they got a memo saying the shipment dates in the computer are not correct, the items are still on backorder should be receiving them in the warehouse sometime this week. Austin also said it has been his expierence that I wont get a refund. But with every replacement iron I will get another 6 month warranty so basically I will have to continue to go through this hassle. I asked to speak to a manager - Austin said he was looking for one earlier couldnt find a manager around. He said he will go look again.
Austin also said they recieved bad irons from 205 - 605, so they changed changed manufactures product should have improved. Austin said so far there hasnt been any complaints on the new irons.
I was put on hold so Austin could go look for a manager. On hold until 10:05 am when I had to hang up.
On 11105 - I finally received my replacement iron. No return informationinstructions on how to return broken iron.
On 121405 - spoke to Elisa- Told her my new replacement iron has a short in the cord wont stay on. She said she will put in the request today for a new replacement iron it should be shipped out to me this week. When I receive my new replacement iron I'm to put the broken irons in the same box return to company using the address on the box. Get a recepit with a tracking number for return. Call the company give them the tracking number once they receive the broken irons back they will refund me my shipping costs.
On 2306 - 6:20am called company. A recording came on and said they were updating phone system can not transfer my call to a customer service rep at this time and to call back at another time.
21006 - 6:34am - called back, recording still on saying they are updating their phone system can not redirect my call at this time and to call back another time.
21506 - 6:05am - called back. Recording said updating phone system can not redirect my call at this time and to call back another time or leave a message or email customer serivce. I left a message emailed customer service today.

This company has the WORST customer service I have ever had to deal with. They lie and will not refund your money at all. Now I cant even get an item that works. I really dont know what to do anymore except post this information out there for other's to see and hope that something will be done to stop this company, Advanced Beauty Solutions, from continuing to rip off consumer's.

Laura Hewes