On August 12th my wife and I moved from California to Texas. The house we were moving in to was due to close on the 12th and we were to move in that day. Due to a computer glitch of some sort Ameriquest Mortgage was unable to produce the funding by close of the business day and my family and I were forced to find a hotel to stay in for the weekend.

The Ameriquest agent (Josh Lester) was very apologetic and told us to stay at the Four Seasons Hotel and offered to pay any and all expenses associated with the stay. Three people in total were in the room and heard the verbal offer being made, those three people being my realtor, the loan processing agent and myself.

My family and I booked a room at the Four Seasons and stayed for the weekend as the agent suggested. The total bill came to 1644.47. Seven months later Ameriquest has still not produced a reimbursement check.

The loan agent (Josh Lester) has never denied offering to pay the bill and in fact I have several email exchanges where he and I corresponded as he attempted to get the situation resolved. Josh has done his best (or so he says) to rectify the situation and get the check issued but the higher ups in the company have stalled him. Josh has since left the company and he has offered to go to court with me to testify that he received approval to make the offer and that the bill should be paid.

After many hours on the phone trying to track down the correct person to help resolve the situation I placed yet another call to Ameriquest where one of the managers is saying he will not pay the bill.

Had I known they were not going to pay the bill I would have booked a room at the Extended Stay hotel or something a bit less expensive. I only booked the Four Seasons at the suggestion of their agent and I feel it is only fair that they pay the bill.

I have made every reasonable effort to get this resolved. I have even paid for the services of another consumer advocacy group (CX.org) for their help in the situation. Even they have been unable to help me. I am hoping posting this complaint will help to escalate the situation. I am trying to avoid having to go to court. This seems like an open and shut case since even their own former agent said he indeed made the offer and the bill should be paid.

We are a new family and can not afford to pay this outstanding bill on our own. I am hoping posting this message will produce results even where other consumer organizations have not been able to.