I am writing in regard to Sprint Company and their unfair business practices. My original contract was created in December 2004 and a two year contract was signed. In 2005 my phone broke and wishing to honor my contract I purchased a new phone. I was not aware I was purchasing a new two year contract. It was neither revealed to me when I purchased the phone and I cannot seem to find it on the contract I signed. I ended my service in 2007, well after the two year contract I originally signed, after the second phone I bought with insurance also broke. In this instance they said they would not honor the insurance I paid monthly because the warranty on that particular model had expired and I would have to purchase another phone. I decided to end my service at that time because of terrible phone and customer service. In 2005 Nextel had merged with Sprint and cellular service was horrible. Almost every call I made was dropped-even on direct connect. I later received a bill for my last cell phone usage and the 200 service fee.
I paid the bill for my last service but refused to pay the 200 early termination fee unless they sent me in writing where I was responsible to pay this amount. It was this time they revealed I had apparently set up a password I could not remember setting up nor remember what it was. Without this password Sprint Company said I could not change the password nor send me the information on why I owed 200. I was extremely upset at the negligent customer service and failure to provide me with any documentation on why I owed this money. I am now getting letters from a collection agency but truely believe that I should not have to pay this amount. I did not have any idea that purchasing a new phone because another was broken required you to sign a new two year contract. I find this to be extremely misleading and an unfair business practice used to milk unsuspecting consumers for everything. I would appreciate any expertise you have in this matter.
Sincerely,
Bryan Hodgson