I took out a pay day loan in the amount of 100 from Geneva Roth Ventures back in August 2007. When my bank account was closed out, not by my choice, I contacted them to see if I could mail in my payments to them. They told me no because they systems are set up to automatically withdraw from the account information given. To no fault but my own, I let the situation carry on until Dec. 2007. I was then contact by a man named Robert from Geneva Roth to settle my account. I was glad to hear from because in the time laps, I had lost their contact number and even the name of the company and I wanted to settle this debt. I entered into a new settlement offered to me for 4 bi-weekly payments of 50 for a total for 200 in order to pay my account off in full. After my third 50 payment on 12508 I called back in and spoke with Robert again and verified that I had one more payment remaining. He confirmed that this was correct. On 3708, my account was debited for another 110. When I called in to question this withdrawal, I spoke with Robert again and he verified that he sent me an e-mail after my 4th payment of 50 was made to let me know that my account was paid in full. I told him that I never received the e-mail. He confirmed my e-mail address and sais that he would resend it. Conviniently for them, once again, I did not receive it. When I called back in, I spoke with a very polite supervisor named Janell and she told me that all of my taped converstions would be pulled and that if it was a mistake on their end, I would be credited back my money. I had to keep calling back in to follow up, since no one was contacting me like I was told they would, only to find that no one was pulling the tapes. I then spoke with an extremely rude supervisor named Michael, and he told me that I should have never been offered a settlement of 200 and that I had a remaining balance of 110. He said that nothing that I was told previously mattered. So basically, 3 months after I entred into a new payment arrangement with them, I was being told that that offer was no longer an option. I understand that I defaulted on my loan agreement, but I took action to rectify my error and settle the debt. Now, Geneva Roth has broken the new agreement that was offered to me simply by stating that I should have never been offered the settlement to begin with???? Can they do this????