I fell victim to Direct TV. When I ordered this service, I was told my installation was free. I had to pay a UPS shipping charge and could get a reduced price on a service agreement if I gave them a credit card number. When the installer got here, He said it would be a 200.00 charge. I immediately got on the phone for an hour and a half, being transferred around until I was finally told my UPS charge would be refunded to my acct to help offset the cost. I never was refunded my money.

I have spent countless hours on the phone trying to get resolution and voicing my opinion of how unhappy I am with their service. I finally got fed up with the whole thing and called to cancel my service. I was told they would send boxes for me to send my equipment in and I told her to send me a final bill and I would pay it. Not once did she mention hey don't worry, we are going to steal the money out of your account, but guess what...they took 501 out of my acct 4 days later. Imagine my surprise, when I was overdrawn the day after payday!!!

I talked to my bank who said this was the third time in two days, they had this problem. I have spent countless hours on the phone over the past three days (on hold, being transferred, listening to robots talk in circles) finally being told that the contract I signed gave them permission to do this: however they cannot produce a contract I signed!!!
I can write a bill dispute dept in CO, but they don't have a phone. How ridiculous is that?

The last witch I talked to told me boxes had not even been sent yet for me to return my equipment and that they took the banking info from my payments to deduct this money.

Since I was never given the chance to pay this bill, and they took it upon themselves to take whatever they wanted out of my acct, I am furious. This is robbery and it is no different than me using my card somewhere and them turning around and stealing money out of my acct. I also had to get all my bank accounts changed due to fraud so they would not take any more money out.

This is wrong and it has left me feeling lied to, cheated, stole from, raped, and hung out to dry!!! Is there anything I can do?