On Thursday September 20th I called the Stockbridge Branch of Washington Mutual and spoke to Jennifer Videl, Branch Manager. I inquired about a deposit that was made on September 17th, that was placed on hold. I was told the system generated the hold and there was nothing she could do, Funds would be made available on 924.

On Friday September 21st I utilized my wamu debit card to make a 4.80 transaction and the card was

Updated On: Friday, October 05, 2007

On Thursday September 20th I called the Stockbridge Branch of Washington Mutual and spoke to Jennifer Videl, Branch Manager. I inquired about a deposit that was made on September 17th, that was placed on hold. I was told the system generated the hold and there was nothing she could do, Funds would be made available on 924.

On Friday September 21st I utilized my wamu debit card to make a 4.80 transaction and the card was ''not approved''. I attempted to go online and was told ''identity unknown''. I called the customer service department and was told that my account was in the process of being closed they received information that I was reported to chexsystems. The representative would not advise who reported me, but gave me a phone number. She went on to say that I had 1200 available funds and to step into a branch to with draw. She also advised that the deposit that was made on September 17th would not be available until October 9th and hung up.

On September 21st I went to the Morrow Branch of WAMU and met with a teller by the name of Ezra. She viewed my account and advised she had no idea why they would just close my account. I verified all pending debit card transactions, she calculated and gave me the remaining available balance.

On September 22 I returned to the WAMU in Morrow and spoke to Operations Supervisor Janelle Williams. I requested an address to corporate to file a complaint and she proceeded to advise there is no corporate office. She gave a bogus address in Stockbridge, GA. She viewed my account and advised that funds deposited on 917 were now available. We went over pending debit transactions, she did calculations and filled out the with drawal slip for me and gave me the remaining balance. Since I had NO access to the account I was not able to reconcile the balance and it did not match what I thought I should have.

On 925 I received notification of 117.78 paid debit items and two 32.00 nsf fees. This is not possible as I stood there and they did all calculations for me. I called the Morrow Branch and spoke to the branch manager when I was informed I need to balance my check book and if I did I would not be subjected to such humiliation.

On October 4th I received my chex system report, and I am not in chexsystem. I spoke to the wamu risk department and Tommy advised that my account was closed because of an email from Jennifer Videl advising I was in chex systems. I have incurred fees from several creditors because checks that I wrote to pay bills were returned on a frozen account. I incrurred a 30 day late on my mortgage because the check that I paid that with returned on a frozen account on 928.

No one has offered any customer service or assistance. My account was opened in 2006 and chex system inquiry was pulled on 92007 by a manager that I simply phoned to ask a question, My account was closed with out notice causing me undue hardship, bad credit and fees.