I had an engineered floor installed throughout my home last year. Just as the year was almost up, I noticed that it looked like the flooring was buckling and notified Home Depot in Oak Ridge, TN about the problem. It took over a month before the first person (installer rep) to come out. He couldn't understand what was happening to the floor but check the usual install problems and came up with 'everything looked OK on the install'. Three weeks later another 'install rep along with the original rep came out to see what he could find. Same result. It wasn't a install problem, it was a manufacturing problem. Next a flooring rep came out, did some picture taking and said I would here from Home Depot. Guess what? It wasn't a manufacturing problem, it was an install problem or so the manufacturing rep concluded. Next visit was from Home Depot's Install manager and he came out and made some comments about how well we cleaned (or didn't clean) the floors and said we would hear back from Home Depot. Of course, I had to call them because they didn't let me 'hear back' from them. Their decision is to do nothing because there wasn't any problem with the flooring. They said that this was the end of the line for my complaint. I disagree. I submitted a posting to a blog and copied Home Depot CS.

Then I received a call from a group that said they were the CSR's for Home Depot. Come to find out they were a completely different group. I sent an email to Home Depot's CS department and asked about this other group.

Then I received a call from an 'official' customer service person from HD. He said that he knew of my problem and he would be getting back to me. Guess what. I had to call him to find out that since the store manager wasn't going to do anything about my problem, there wasn't anything he could do either. He also stated that the warranty had run out. I told him that I originally informed the store prior to the warranty running out and so it should still be in effect.

I tried to find the email addresses for the top people at Home Depot with no luck.