Ms. Carbonell refused to provide requested information necessary to process her claim for a refund. She also started an action with the Better Business Bureau. Finally over a year later she did provide us with documentation and at that time we offered her a FULL merchandise credit; Ms Carbonell REFUSED the offer of a FULL CREDIT! All of this is documented with the BBB. Here is the result of their linvestigation: 'BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.'

Refund or Exchange Issues
BBB Definition:

Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.

Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

2 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.

http:www.concord.bbb.orgcommonreport.html?bid92002891