I placed an order on Motorola's web site for some memory on Dec. 3, 2005 and didn't receive the order. I received a UPS tracking number via email The UPS site indicated that they received billing information electronically from the shipper but the information they received didn't indicate pickup or drop-off. It indicated that I should call the shipper.

I contacted Motorola on 12292005 and talked to Juan. He indicated that he would look into it and call me back. He never called back.

I checked UPS again and their was no change on their web site. I call Motorola again on Jan. 21, 2006. They checked with UPS while I was on the phone. UPS indicated that they hadn't received the package from the shipper. The customer service rep indicated that they had a tracking number. Basically, this rep went through the same process that Juan did with the same result. Nothing changed. I asked that they reship the order and then work on the UPS issue. He couldn't do that. I asked that the order be cancelled. He couldn't do that either.

At that point I asked to talk to a supervisor. I was transferred to a supervisor and he also refused to reship or refund my money. He asked that I wait until Monday (Jan 23, 2006) and he would resolve the issue and call me with an order number which I agreed to do. He gave me a case number. He also never called back.

I called again on Jan. 24, 2006. The customer service rep confirmed that there was note on record that I was to be called back on Jan. 23. I was transferred to another supervisor, Martin. Martin also refused to reship or refund my money until he investigated.

Obviously, this is an issue between Motorola and UPS and has nothing to do with me except that I'm caught in the middle and nobody at Motorola seems to do anything or return calls to me. All I want them to do is reship the product or cancel the order and refund my money and they aren't willing to do that.

Updated On: Tuesday, January 24, 2006

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