I made a telephone reservation for a rental in premium class car on 04-27-06. I was given a confirmation number, and I called the local Enterprise dealer to inquire about their discounts and payment policy. I spoke with a sales rep. named Les; I told the sales rep. that I had a debit card, and wanted to know if that was acceptable. I had been told that many locations will rent with a debit card and put a hold on a predetermined about of money in your account. He said I could use the debit card, and he gave me a list of documents I would need to bring at the time of pick-up. I called and spoke with this same sales rep. back one week later. I called to ensure that the documents I had would be sufficient for the rental, and he maintained that they were, and assured me that he would be there to handle everything himself. I went to pick up my vehicle on 05-17-06 and was told by another rep. named Jerrod, that Les was in training, but I could not rent a vehicle in premium class withou a major credit card. I assured Jerrod that Les said I could do this, but I was not permitted to rent the car. I was sure there was some mistake, so I called the rental place the next day to speak with Les. I immediately realized that I had been lied to, because Les was not the polite gentleman he had previously been, but was extremely short and rude. He claimed to have told me that I could not rent the car, and denied ever telling me I could get a car in that class. When I had spoken with him previously, he had even claimed to put in a special request for the type of car I wanted in that class with no mention of the major credit card requirement. I told Les that I had no problem abiding by the rules, but I wanted to know why he would deliberately mislead me. He put me on hold and refused to come back to the phone. I called from another number and with again with Jerrod. Jerrod claimed to be apologetic, and told me he was the manager and also had a problem with Les' attitude. He offered to give me the number of his superviser and gave me a name and number which I believe is fictitious. I immediately called this number and it was not in service. It was obvious that I was a victim of the old bait and switch by these two employees. They hoped that once they told me I could not rent the premium vehicle, I would take whatever I could get out of desperation. What amazed me was how completely rude and nasty this Les guy was. Is Enterprise at all concerned with losing customers? This was a very frustrating and embrassing situation as there were other people waiting in line while this was happening. I am going to complain to anyone and everyone I can about this. I sent an email to the customer service area of Enterprise, and I really hope I get a response.

Thank you,