Customer (J.M) - 03292006 07:56 AM
I called the Enterprise on Congress March 27, to reserve a car for the next day(28th) I had dropped off my car 2 blocks from the Enterprise to have my car worked on.I would need the car for two days.I had 4 big bags of laundry,as my washer was on the fritz,and decided to go somewhere to wash as soon as I rented the car.Other then going to wash, the car rental would have sat in front of my residence.I dont go very far from the house as a general rule,Grocery store,drug store,is the extent of my travels.
Enterprise picked me up and brought me to the buisness location.Once there(and my 4 bags of clothes)I had my money,drivers license,w2 from Exxon(small retirement)a water bill from Ozarka for the month,a printout for 'this' computor rental( for over 1 year)But I didnt have a utility bill of any kind.The only bill I have is a phone,internet,cable bill,but just couldnt find anything when I got in a hurry the next day.Oh, and I live out in the country,20 miles from Enterprise.The lady who waited on me kept asking for a utility bill,I couldnt find one in my papers I had brought,she ask another Woman about my rental,and the other woman refused to let me rent the car.I was told I didnt qualify.I told her all she had to call and find out I had a phone in my name.She refused.There was 2 other
customers in there at the time.I was embarrassed,humilated and really mad.I have not been that mad,or upset in years,I let out two ex-depletives before I knew it,both starting with B and ending in S,I told that woman who turned down my rental,that I didnt want to buy the car,just rent one for two days,while my car was in the shop.Keep in mind,this same person would not look me in the eyes until I let out the ex-depletives.I was offered a ride home by the lady who waited on me and by a somewhat impatient young man 2 12 hours later.I sat in front of the Enterprise until one of the yellow cabs showed up.There was no way I was going to be driven and dropped off at my home by Enterprise.
It may not mean anything to you people how you treat your customers,but I can guarentee you that everyone I tell as to my last experience with Enterprise(I rented 2 years ago)will feel the same as I do now.They will not want to be embarrassed or humilated, as 'I was made to feel.Some of your people, are highly lacking in their people skills.I am still as mad,and upset as I was made to feel yesterday,I didnt sleep well last night.I intend on letting a lot of people know how I was treated,just trying to rent a car.
Update,I have answered every auto email from the Company asking if I had been contacted by the Co.
J, thanks for your response. I am forwarding this to Boyd Sumner. he
is my counter part in Austin that oversees that location. He will
contact you this Monday to resolve your situation.
Ms. M, This email has been sent to me. Unfortunately I'm are not
able to find any current or closed contracts in your name. Could you
please give me a few details on your situation. Thanks, Chris Laskaris
Group Rental Mgr.
-----Original Message-----
From: Massey, Kristine
Sent: Friday, April 07, 2006 8:56 AM
To: Laskaris, Chris N; Zaroff, Howard B; Callender, Melanie L
Subject: FW: Reference Solved?
Chris, I am unsure of the are that this complaint goes to...can you
please help me in handling this complaint. It looks as though this is
not her first message.
Thank you, Krissy
-----Original Message-----
From: CustomerService
Sent: Friday, April 07, 2006 8:44 AM
To: Callender, Melanie L; Massey, Kristine
Subject: FWD: Reference Solved?
The following incident has been forwarded to you by:
Jack McCurdy
Sender's Comment
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Contact Information
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E-mail Address: jomann23@peoplepc.com
First Name: J Last Name: M
Type:
Title:
Reference 060403-000277
---------------------------------------------------------------
Summary: Reference Solved?
Rule State: 3 - Last State
Country: US
: Texas
: Austin
Category: Questionscomments about previous rental
Date Created: 04032006 09:36 AM
Last Updated: 04072006 08:28 AM
Status: Updated
Assigned: Jack McCurdy
Customer Phone:
Customer Name
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J.M
Discussion Thread
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Customer (J.M) - 04072006 07:53 AM Nothing,as expected. J.
M
Response - 04032006 09:36 AM
Thank you for your recent email. I have forwarded your message to our
General Manager Howard Zaroff. He or someone from his staff will be in
touch with you shortly. If you would like to contact him directly, you
may call 512-912-0332.
Again, thank you for writing, and we look forward to being of service
to you in the future.
Customer (J.M) - 04032006 09:36 AM Never heard a word,a peep
from anyone.I guess that is solved in your books.J.M
Reference Solved?
Discussion Thread
Customer (J. M) 04302006 11:53 AM
Its been a month since the incident. J.Manning
Customer (J. M) 04212006 03:42 PM
It has finally dawned on me the problem here.It was not just an employee with bad people skills,Its the Company,Thats sad. J. M
Customer (J.M) 04182006 08:51 AM
I guess the automatic responses are to wear me down,since no one is willing to pick up the phone and call me. J Manning
Customer (J. M) 04132006 01:43 PM
I dont feel I am the one who is suppose to contact anyone at Enterprise.I am the one who is complaining at the way I was treated that day.Since I have rented cars from you people in the past,and now dont quilify to rent a car,I would like to see more truthful commercials from now on. Use a disclaimer in your ads. J. Manning
Response (Janice) 04132006 10:43 AM
Thank you for your recent email. Please contact the General Manager Howard Zaroff. I do apologize for the inconvenience.
If you would like to contact him directly, you may call 512-912-0332.
Again, thank you for writing, and we look forward to being of service
Customer (J.M) 04132006 10:27 AM
Nothing,no surprize here. J. Manning
Customer (J. M) 04072006 07:53 AM
Nothing,as expected. J. Manning
Response 04032006 09:36 AM
Thank you for your recent email. I have forwarded your message to our General Manager Howard Zaroff. He or someone from his staff will be in touch with you shortly. If you would like to contact him directly, you may call 512-912-0332.
Again, thank you for writing, and we look forward to being of service to you in the future.
Customer (J M) 04032006 09:36 AM
Never heard a word,a peep from anyone.I guess that is solved in your books.J.M
Customer Name
