My coverage with Geico Insurance began in 1985 after returning from a tour in Germany with the US Army. My next European tour began in 1988, so there was a lapse in insurance while stationed overseas (in a market they don't cover as I understand). When I returned stateside in 1992, I resumed my coverage. I made no insurance claims until Dec 2005 for a star in my windshield and Feb 2006 for an automobile accident. After more than 15 years of loyal patronage, I am having serious trouble getting Geico to pay a claim for an accident covered under my policy 06192101.
On February 14, 2006 I was rear ended by an uninsured motorist. I called Geico from the accident scene and answered their questions and thought the case would be settled promptly. My policy had uninsured motorist protection; and Geico said they would settle quickly. They needed my bank information, which I supplied over the phone the day of the accident.
They contacted my bank, but only paid off one of the two outstanding loans. Unfortunately, my bank made a clerical error and released the title to Geico. I've made three calls to Geico about the rest of the payoff (4599.97) so that I can pay off the second loan and get a new car. The first call was April 10th, 2006. They said they had mailed a check to me on March 16th. I told them I hadn't received the check and asked them to resend it. They said they would. On April 20th, I received a letter from Geico dated April 19th saying that because it takes time to collect the money from the uninsured motorist, it may take months for them to send me a check.
I called Geico again on April 21, 2006 asking them why I hadn't received a check yet. I asked them if I had uninsured motorist on my policy. They said yes. I asked them why I got a letter. They said they didn't know but they had re-issued the check on April 18th. They asked me to verify my mailing address. I promptly did so.
I called again on April 24th, 2006. They said that because they had to re-issue a check, they needed 5 business days to deliver it and that I should call back in a couple of days. They assured me they had mailed the check on April 18th. This was the second time they assured me they had mailed the check. They asked me to verify my mailing address. I promptly did so.
On April 27th 2006, I still had not received the check, so I called again and informed Geico that I was RECORDING THE CONVERSATION. They asked me to verify my mailing address. I promptly did so. I asked them what was the check number of the check they had mailed. They told me it was 622482900 in the amount of 4599.97. I once again told them I hadn't received the check. I asked them to verify my claim number. They said it was 0064491850101035. They said I was entitled to 4599.97. I asked them if they intended to pay the amount. They said they did. I asked them to send me a letter stating so. They said they couldn't do so. I asked them to send a letter stating why they hadn't paid me. At first they said they couldn't do that. I asked them if they could pay me within the week. They said they couldn't because they needed to re-issue the check and needed another 5 to 7 business days. I asked them why they couldn't send me a letter stating what he just told me on the phone. After putting me on hold, he informed me Geico would send a letter explaining why it would take yet another week for them to pay me.
I think Geico should be ASHAMED for treating me like this. But hey, a big insurance corparation like Geico doesn't have feelings about people. They are just some big insurance corporation. I just want the money they owe me. And I want this account to stop aging.
PAY UP, GEICO!
Updated On: Saturday, April 29, 2006
4292006 -- I received a check in the mail for 4599.97. The postmark on the envelope was 4182006. I guess the problem with this incident was with the post office.
Unfortunately, GEICO stopped payment on this check on 4272006.
Now I have to wait for another check to be mailed. It looks like their par is to issue a check 8 days after they stopped payment from the looks of my conversation on 410 and the post mark on the envelope.
This matter will be SOLVED if GEICO will pay me in a timely manner. If, of course, the post office will deliver it in a timely manner.
Sigh.
Updated On: Monday, May 15, 2006
May 14, 2006 -- Still no settlement check from Geico. This account is 90 days old now and still not settled.
I will not tolerate any further excuses from GEICO.
Updated On: Tuesday, May 16, 2006
May 16, 2006 -- My attorney sent a letter to GEICO asking for payment forthwith.
I know its naive, but why does GEICO not care about this? Why do they so nonchalantly dismiss a driver with a near perfect record who was their customer for over 15 years?
Updated On: Friday, June 02, 2006
Still No Check...
Another letter promising a check. Just no check in the letter.
Geez what gall.
