Bill Pay Users v Intuit, Inc., Metavante

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Lawyers Investigate Makers of Quicken Software for Overcharging

Case ID: 4905

Category: Consumer Products

Last Update: 09/08/2006

Country:

In 2004, Intuit Inc., the makers of the popular financial planning software Quicken, began migrating its Quicken Bill Pay customers from a service run by CheckFree to a new online bill management application made by Metavante. During the conversion process, approximately 27,000 former Bill Pay customers were re-activated without their knowledge or approval and subsequently charged between $9.95 and $12.95 per month.

Affected customers are former Quicken Bill Pay users who cancelled their accounts prior to Quicken's migration to Metavante in late 2004 and have since been improperly charged on monthly basis for Bill Pay services they did not request or otherwise authorize.

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