Insight Internet Communications v Insight Communications
Lawyers Sue Broadband Company Insight Communications
Insight Communications, a broadband service in Kentucky, Indiana, Illinois and Ohio, faces a class action lawsuit that four Insight customers filed in Jefferson Circuit Court, claiming breach of contract and consumer protection violations resulting from loss of service.
Insight is in the process of moving its 500,000 broadband customers to a new technical platform and to new e-mail servers. Problems in the transition have left many customers across its service area without service or with spotty connections for a week or longer. The outages have been especially frustrating for Insight's home-based business customers and people who work from home. Several customers claim the instructions Insight provided to get back online did not work.
The company has not decided whether to credit customers for lost service.
The lawsuit seeks to represent anyone who has Insight Communications as their broadband internet service who experienced a loss of service.
