Millions of consumers have been defrauded into paying thousands extra for a so-called pre-owned used car (CPO) over the past four years when the car may have gone through the same certification as any other used car.
The case is brought about by a firm in southern California that represented the family of a 17-year-old girl who died in a so-called CPO. It was later learned that the car was sold with frame damage and had a history of steering and brake problems. The firm discovered a fraudulent CPO Program, lack of involvement by the car manufacturer, and deceptive practices by at least one dealer. The parties settled this year for an undisclosed amount.
Manufacturers such as Ford market the CPO cars to be the 'best of the best' used cars, and in many cases, they are not better than any other used car. Marketing the CPO vehicles is to give the consumers peace of mind that the vehicle has undergone a special inspection certified by the manufacturer. At most Ford dealers, the consumer receives a certificate signed by the president of Ford Division, Steve Lyons, congratulating the new owner on his or her purchase. The certificate assures them their car has passed a series of intense and rigorous inspections to verify that it meets or exceeds all program standards and quality commitments. The certificate also explains the 115-point inspection Ford states the vehicle has undergone, and even lists benefits of their new purchase of a CPO vehicle.
According to the suit, the inspection done on all CPO vehicles is the same inspection the technicians performed on all vehicles. The suit notes that the number of CPO vehicles sold in the U.S. in 2003 amounted to approximately 38% of all used car sales. Recent data shows that around 1.375 million CPO vehicles were sold in 2004, and estimates for 2005 reach over 1.4 million.
According to Southern California attorney that filed the case, "If all 1.4 million CPO cars sold in 2005 were bogus, that would mean consumers were paying around $1.5 billion extra for no real benefit.
The lawsuit alleges that the defendants' failure to disclose that the inspection process is the same for all used vehicles, whether in the program or not, makes its business programs deceptive and unfair. The suit seeks damages of the CPO premium plus interest, punitive damages to prevent Ford or other manufacturers from engaging in similar practices, an order requiring Ford to stop advertising CPO vehicles as having gone through a special inspection process, and lastly, requiring Ford to change their CPO program so that it offers an inspection different than that performed on a used car.