A nationwide class action has been filed against Carfax, Inc., on behalf of consumers who used the company's service from October 1998 to the present. The action alleges that the company misleads customers into believing that its car title searches are nationwide, in violation of the Ohio Sales Practices Act. The suit seeks unspecified compensatory and punitive damages.
The suit alleges that Carfax engages in unfair, misleading and deceptive sales practices in connection with the automobile database services that it offers to the public. Carfax offers paid access to its database of car title information, and advertises that:
• “Your best protection against buying used cars with costly hidden problems. CARFAX searches its nationwide database and provides a detailed vehicle history report in seconds.”
• “CARFAX Vehicle History Reports reveal the truth about used cars, CARFAX provides important background information to unearth hidden problems in a vehicle's past that may affect its safety and resale value.”
The lawsuit alleges that the service is little more than a nationwide scheme to take customers’ money, since it only provides information from the record systems of fewer than 27 states. Carfax advertises that it conducts accident report searches for used vehicles on a nationwide basis in order to determine for consumers whether a specific used car has been involved in a collision. The company allegedly fails to disclose to consumers that it does not have the ability to access and search public accident records in over 23 states.
A similar lawsuit has now been filed in state court in Tennessee.