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Excessive Fees Accusations Nag Blockbuster Even After 2002 Settlement

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Case ID: 3564 | Consumer Products | 07/20/2004

The Illinois Appellate Court has upheld a ruling favorable to the plaintiffs in a class action filed against Blockbuster Entertainment, Inc., on behalf of persons who have been charged excessive fees after April 1, 2001, when they failed to return videos, returned them in damaged condition, or returned videos past their due date. The action seeks unspecified compensatory damages, and an order forcing the company to change its policies.

During this litigation, several other similar state class-action lawsuits have been pending against Blockbuster, and in April 2001, Blockbuster entered into a nationwide settlement in the case of Scott v. Blockbuster, No. D. 162-535 (Jefferson County, Texas). As part of that settlement agreement, Blockbuster agreed to revise its membership application and its policies and practices regarding charges for unreturned videos and other rental items. After the settlement, the plaintiffs in the Illinois case filed an amended complaint alleging that if the Texas settlement were upheld, it would not affect claims arising after April 1, 2001 -- the end of the Texas settlement period. The plaintiffs renewed their allegations regarding Blockbuster's fee policies constituting unlawful penalties at that time.

Blockbuster then filed a motion to dismiss the Illinois lawsuit, arguing that the Texas settlement agreement would prevent any further claims that the company was charging excessive fees. Blockbuster also argued that its new membership application provides for the resolution of disputes through a binding arbitration agreement and filed a motion to compel arbitration and stay the court proceedings. The trial judge denied Blockbuster's motion to compel arbitration, finding that the arbitration agreement provided an illusory remedy to consumers where consumers would have to pay a fee greater than the value of their underlying claim and be barred from participating in a class action. The judge found that by imposing this "negative cost-claim disparity" and prohibiting a class action, the arbitration agreement essentially immunized Blockbuster from arbitration-based challenges to its policies regarding extended viewing fees and non-return fees. The appeals court agreed.

The action has been remanded to the lower court for further litigation.


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