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Cable TV Subscribers Ask for Refunds for Times When Comcast Services Are Out

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Case ID: 2869 | Technology | 11/10/2003

A nationwide class action has been filed against cable TV giant Comcast Corporation on behalf of subscribers who allege that the company keeps customer money that should be returned to its cable viewers for those times when Comcast has outages and fails to broadcast cable signals, in violation of state consumer protection laws. The action seeks unspecified compensatory damages.

The action alleges that Comcast advertises and represents to the public and its customers and subscribers that it offers a continuous cable signal to subscribers and customers available "24 hours a day" and "all year 'round." The action also alleges that commercial-free music is continuously available for those who use its digital-cable services. For these continuous services, Comcast charges its customers on a monthly basis.

Allegedly, Comcast's advertisements and representations are misleading--Comcast does not deliver continuous cable service as advertised because the cable signal sometimes goes out, leaving the subscriber with a blank screen. Yet the consumer is still charged, even when no cable signal is available. This failure to deliver services allegedly stems from Comcast's recurring equipment and delivery failures, during which the company continues to retain the entire amount of the monthly cable fees. The action alleges that during those outages, customers shouldn't have to pay, and that they should be fairly credited or reimbursed for periods where Comcast is unable to deliver the promised cable signal.


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