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Commissioned Salespeople Charge IKON Office Solutions With Wrongfully Taking Back Their Commissions

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Case ID: 2702 | Employment | 09/16/2003

The class has been certified in a California class action filed against business products service company IKON Office Solutions, Inc., on behalf of commissioned salespeople who allege that the company compels them to return commissions on failed accounts in violation of California unfair business practices and labor laws. The trial will now enter a third phase to determine the exact amount of restitution IKON must pay to its California sales force on account of charged back commissions due to customer lease defaults since September 25, 1997.

The action alleged that named plaintiff Marilyn Baker, a salesperson for Ikon, sold a 60-month lease to a company named Softworld Services for 11 copiers and 12 fax machines, for a total of $152,229 in October 1996. The court found that the lease was approved on October 29, 1996. The equipment was delivered on November 7, 1996, and Ms. Baker was paid a commission of $14,725 on November 27. The lease was financed through a subsidiary of IKON that paid its parent company in full for the entire value of the lease. Softworld, however, never paid anything on the lease, and eventually declared bankruptcy. IKON charged back 30% of the commission against future commissions that Ms. Baker would make.

The court determined that IKON violated California's labor laws when it enforced its compensation plan, charging back part of the commission Ms. Baker had earned. It ruled that the commission was paid at the time the lease was paid for, instead of finding that the commission was merely an advance which might have been legally charged back under California law.

Since the salesperson was not responsible for the decision to extend credit to the customer, the court ruled that IKON engaged in unfair competition with respect to all California salespersons by making the employees bear a business loss of a lease default.


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