500,000 America Online Long Distance Subscribers in California Recover $10 Million |
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On July 21, 2003, the court granted final approval to the parties' $10 million settlement in a class action against Internet service provider America Online, Inc. on behalf of all Californians who got their long distance telephone service through AOL between January 1, 1998, and September 30, 2000. The action alleges that AOL Long Distance advertised flat phone-calling rates per minute without disclosing monthly "National Access Fees" that ranged from 97 cents to $2.98. The action sought compensatory and punitive damages. The deadline for submitting claims depends on whether a class member is a current AOL subscriber.
Under the settlement, AOL has agreed to reimburse California residents who paid those allegedly undisclosed fees to AOL Long Distance. An estimated 500,000 customers are eligible for the award. Current AOL subscribers will be notified online of their eligibility to participate in the settlement. They will get an online voucher that may be redeemed for an amount up to the access fees that the subscriber paid during the first nine months of AOL long distance service. The voucher must be redeemed no later than six months from the date that AOL sends it to the subscriber, and may be used to offset future charges by AOL.
Non-AOL subscribers will be required to complete a claims process by mail. Those claims forms must be received by AOL within 30 days after they are mailed by the company. These claimants may either use the credit to re-subscribe to AOL, or they may elect to receive a cash payment equal to the amount that the subscriber paid in National Access Fees during the first nine months of use of AOL long distance.
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